CoChat: The GDPR-compliant AI support agent that understands your customers around the clock
Operation, warranty, troubleshooting – your customers get the right answer instantly, straight from your website and your product documentation. In their language, at any hour, with no wait.
Who actually reads manuals
- How do I reset the device?
- Is this still under warranty?
- Which spare part fits?
A large share of your support requests are the same recurring questions – with answers that already exist on your website or in your manuals, FAQs and datasheets. Yet each one ties up your team’s time.
And that’s only one side of it. Many customers reach for the manual or the phone only after a long, frustrating stretch of trial and error on the device. When they do call, they often hit overloaded hotlines with long wait times – at the very moment they need a quick, simple answer.
CoChat answers from your content
CoChat is grounded on your website and your product documentation: manuals, FAQs, warranty terms, datasheets. The agent answers customer questions strictly from this approved content.
Answers from verified knowledge
CoChat draws its answers from your approved data. Anything not covered is cleanly handed off to your team, never guessed.
Multilingual out of the box
Your customers ask in German, English, French or Spanish – CoChat translates your knowledge base in every language.
24/7 available
The agent is always available. Most questions are resolved automatically, freeing your team to focus on complex cases.
What that means for your support operation
- Fewer tickets – most questions are answered automatically
- Faster response times – hours become seconds
- Team relief – more time for warranty handling and complex cases
- Scales with seasonal peaks – holiday sales or product launches with no extra headcount
Live in three steps
- Connect your knowledge base – we ground CoChat on your website, manuals, FAQs and datasheets within 24 hours.
- Tailor & test – tone of voice, languages and hand-off rules to your specifications, tested together.
- Live on your website – embedded as a widget, serving your customers from day one.
Hosted in Europe, GDPR-compliant
CoChat runs on EU infrastructure. Your data and your customers’ data stay in Europe. Data protection isn’t an add-on – it’s the baseline.
By the way
The chat at the bottom right is CoChat, powered by our own content. Give it a try.
Try it for free with your own website
Provide us with your website URL. We’ll set up CoChat based on your content for free within 24 hours and send you a test link which allows you to test both the response behavior and the embedding into your website.
