CoChat: The AI support agent that understands your customers around the clock
Operation, warranty, troubleshooting – your customers get the right answer instantly, straight from your website and your product documentation. In their language, at any hour, with no wait.
Who actually reads manuals
How do I reset the device? Is this still under warranty? Which spare part fits? A large share of your support requests are the same recurring questions – with answers that already exist on your website or in your manuals, FAQs and datasheets. Yet each one ties up your team’s time.
And that’s only one side of it. Many customers reach for the manual or the phone only after a long, frustrating stretch of trial and error on the device. When they do call, they often hit overloaded hotlines with long wait times – at the very moment they need a quick, simple answer.
CoChat answers from your content
CoChat is grounded on your website and your product documentation: manuals, FAQs, warranty terms, datasheets. The agent answers customer questions strictly from this approved content.
Answers from verified knowledge
CoChat draws its answers from your approved data. Anything not covered is cleanly handed off to your team, never guessed.
Multilingual out of the box
Your customers ask in German, English, French or Spanish – CoChat translates your knowledge base in every language.
24/7 available
The agent is always available. Most questions are resolved automatically, freeing your team to focus on complex cases.
What that means for your support operation
- Fewer tickets – most questions are answered automatically
- Faster response times – hours become seconds
- Team relief – more time for warranty handling and complex cases
- Scales with seasonal peaks – holiday sales or product launches with no extra headcount
Live in three steps
- Connect your knowledge base – we ground CoChat on your website, manuals, FAQs and datasheets within 24 hours.
- Tailor & test – tone of voice, languages and hand-off rules to your specifications, tested together.
- Live on your website – embedded as a widget, serving your customers from day one.
Hosted in Europe, GDPR-compliant
CoChat runs on EU infrastructure. Your data and your customers’ data stay in Europe. Data protection isn’t an add-on – it’s the baseline.
Just try it for free
If you want to test CoChat for free with your companies data, just get in touch with us. We will then generate your own CoChat agent and send you a link for your testing frontend, which allows you to test both the response behavior and the embedding into your website.
